Terms of Service

Last updated: 12 September 2026

These Terms of Service ("Terms") are a legally binding agreement between you and Rahul Baghel, sole proprietor, trading as Tugethr, a sole proprietorship established in India with its principal place of business at B-59A, Rajat Vihar, Sector 62, Noida, Uttar Pradesh 201309, India ("Tugethr", "we", "us", "our"). They govern your use of the Tugethr mobile application, the Tugethr website, the Tugethr merchant portal and any related services (together, the "Platform").

By creating an account, or by using any part of the Platform, you confirm that you have read and accept these Terms and our Privacy Policy. If you do not accept them, do not use the Platform.

1. Eligibility

• Tugethr is for adults only. You must be at least 18 years old to create an account or use the Platform. There is no version of the Platform for minors.
• We check your age from the date of birth you give us. Your date of birth is checked when you set up your profile and again on our servers whenever you save it. We do not verify your date of birth against any identity document, so this check depends on you telling us the truth.
• Giving a false date of birth is a breach of these Terms. If we learn that an account holder is under 18, we will suspend the account and delete the associated data.
• You must be legally capable of entering into a contract under the Indian Contract Act, 1872, and you must not be a person barred from using the Platform under any applicable law or under a previous suspension by us.
• The Platform is designed and operated for users in India. If you use it from elsewhere, you do so on your own initiative and you are responsible for complying with local law.

2. Your account

• You can register using your mobile number or your email address, verified by a one-time password (OTP). Some older accounts also use an email address and password.
• You may hold one account. Your account is personal to you and you must not sell, share, rent or transfer it.
• The information you put on your profile, including your name, photographs, sports, skill level, city and date of birth, must be accurate and must describe you and not anyone else.
• You are responsible for everything that happens under your account, and for keeping your device, your SIM, your email account and your password secure. Tell us immediately at support@tugethr.com if you believe your account has been accessed by someone else.
• Selfie verification, where offered, confirms only that a person appeared on camera at the time of submission. It is not an identity check, a background check or a criminal record check, and a verified badge is not a statement by us that a user is safe or trustworthy.

3. What the Platform does

Depending on your plan and the features enabled for your account, the Platform lets you:

• Build a sports profile and choose whether it is visible in Discover.
• Find players, matches, crews and venues near you, based on your location.
• Create, join, organise and screen entries to matches and recurring games.
• Post short-lived "I am free to play now" availability pings.
• Send messages, media and voice notes, and make voice and video calls, one to one and in groups.
• Browse and book paid slots at partner venues.
• Use optional AI features to draft messages, fill in match details, rank suggestions and generate images.
• Earn badges and trophies, and play the in-app quiz.
• Buy an optional paid plan or add-on.

We may add, change, limit or withdraw features at any time. Some features are controlled by server-side flags and may not be available to every account or in every location.

4. Acceptable use

You agree that you will not, and will not attempt to:

• Harass, stalk, threaten, bully, intimidate, defame or impersonate any person.
• Post or send content that is unlawful, obscene, sexually explicit, paedophilic, hateful, racially or ethnically objectionable, defamatory, invasive of privacy, or that promotes violence, self-harm or an illegal act.
• Send unsolicited sexual content, or share intimate images of another person.
• Use the Platform for prostitution, trafficking, gambling, money laundering or the sale of drugs, weapons or other restricted goods.
• Post content that infringes anyone's copyright, trademark, privacy, publicity or other rights.
• Solicit money from other users, run financial schemes, or advertise goods or services without our written permission.
• Use the Platform for commercial recruitment, political campaigning or bulk messaging.
• Create an account for anyone else, use a false identity, or create a new account after we have suspended you.
• Scrape, crawl, harvest or index the Platform or its data, or use bots, automated scripts or unauthorised clients.
• Reverse engineer, decompile, tamper with, probe or attempt to defeat any security or encryption feature, or access any account, server or data you are not authorised to access.
• Interfere with the operation of the Platform, including by overloading it, evading rate limits or introducing malicious code.
• Record, copy or redistribute another user's private messages, photographs, calls or personal information outside the Platform without their consent.
• Break any applicable Indian law, including the Information Technology Act, 2000 and rules made under it.

You are solely responsible for your conduct on the Platform and for what happens when you meet another user in person.

5. Reporting, moderation and enforcement

• You can report a user, a match or a message from within the app. When you report a chat message, your device attaches a copy of the reported message text so that our moderators can review it. See section 4 of the Privacy Policy.
• We review reports and may warn, restrict, suspend or permanently ban an account, remove content, cancel a match, or refuse future registration. We are not obliged to act on every report and we are not obliged to explain a decision in detail, though we will tell you if we take action against your account.
• We may also act where we reasonably believe content or conduct breaches these Terms or the law, or creates a risk to users, even if nobody has reported it.
• We will cooperate with law enforcement and disclose information where we are legally required to do so.

6. Your content and the licence you give us

• You keep ownership of everything you create and upload: your profile text and photographs, match listings, prompts, captions, reviews, feedback and support messages ("Your Content").
• You grant us a worldwide, non-exclusive, royalty-free, transferable and sub-licensable licence to host, store, reproduce, adapt (for example to resize or transcode), publish and display Your Content, for the sole purpose of operating, securing and improving the Platform and providing it to you and to the users you share it with. This licence ends when you delete the content or your account, except for copies we must keep under section 14 and copies other users have already saved.
• You confirm that you have the right to share Your Content and that it does not break these Terms or any law. If your content includes another person, you confirm that they are an adult and have agreed to appear.
• Your chat messages are not covered by this licence beyond what is technically needed to store and deliver them and to act on a report under section 5.
• If you send us feedback, ideas or suggestions, we may use them without any obligation to you.

7. Meeting other people, and the risks of sport

This is the most important section of these Terms. The Platform introduces people to each other. It does not supervise what they then do.

• We do not run background checks. We do not verify criminal records, identity documents, employment, medical history or sporting ability. We do not vouch for any user.
• You decide who to meet, and you meet them at your own risk. Meet in public places, tell someone where you are going, and leave if you feel unsafe. In an emergency in India, call 112.
• Sport and physical activity carry a risk of serious injury or death. By joining, organising or attending any match, game, session or activity arranged through the Platform, you voluntarily assume all risks of participation, including injury caused by other participants, by playing surfaces or equipment, by weather or air quality, by pre-existing medical conditions and by your own fitness or lack of it.
• You confirm that you are medically fit to take part in the activities you sign up for and that you will get your own medical advice if you are unsure. You are responsible for your own health insurance, accident insurance and equipment.
• Tugethr is not an organiser, coach, referee, trainer, medical provider or supervisor of any activity, even where the activity was listed on the Platform, and even where a Tugethr feature helped write the listing.
• Match organisers, not Tugethr, are responsible for their matches, including for who they approve, the venue, safety arrangements, equipment and any money they collect from participants. If you organise a match, you are responsible for running it lawfully and safely.
• Filters such as women-only, verified-only or beginner-only are applied on the information users give us. They are a convenience, not a guarantee about who will attend.
• To the fullest extent permitted by law, you release Tugethr from all claims, demands, damages and liabilities of any kind arising out of your interactions with other users, whether online or in person.

8. Encrypted chat and calls

• Messages and media you send in Tugethr chat are encrypted on your device, in transit and on our servers. The keys are managed by us, so we are able to decrypt message content, and we do so to act on a report, to deal with abuse or fraud, and where the law requires it. Voice and video calls are encrypted in transit using the WebRTC standard.
• Encryption does not protect you from the person you are talking to. Anyone you message can screenshot, copy, record or forward what you send them.
• Chat backup is on by default and runs every night. Your device encrypts your history and uploads it to us, and each upload replaces the last. By default the backup is keyed to your account key, which we can unwrap. If you set your own backup passphrase instead, it is never sent to us, we do not keep a copy and we cannot reset or recover it — if you lose it, that backup cannot be restored. Backup can be switched off in Settings under Chat & devices.
• You must not use chat or calls to harass, threaten, defraud or send unlawful material. Encryption is not a licence to break section 4.

9. AI features

• Optional AI features can draft chat replies, suggest openers, fill in match details, rank discovery results, transcribe your voice input and generate or edit images.
• To provide them we send the relevant input to a third-party AI model provider, currently Microsoft Azure AI Foundry. AI help inside chat is off by default and only runs after you switch it on. Details of exactly what is sent — including that it includes messages the other person wrote — are in section 6 of the Privacy Policy. Read it before you turn AI help on in chat.
• AI output can be wrong, biased, inappropriate or misleading. It is a suggestion, not advice. You are responsible for reviewing anything an AI feature produces before you send, publish or rely on it, and you remain fully responsible for it once you do.
• Do not use AI features to generate content that breaks section 4, to impersonate a real person, or to create sexual, deceptive or defamatory images of anyone.
• AI usage is metered per day and per plan. Limits, and the availability of any AI feature, may change.

10. Venue bookings

• Venues on the Platform are operated by independent third-party merchants, not by us. When you book a slot, your contract to use the facility is with the venue. We act as a technology platform and as the venue's collecting agent for the booking amount.
• Venue details, pricing, opening hours, amenities and safety information (such as first aid, lighting, CCTV, staffing or insurance) are supplied by the merchant. We do not independently verify them and we are not responsible for their accuracy.
• We collect the booking amount through our payment gateway and retain a platform commission. The remainder is payable to the venue. The commission is shown in the booking record.
• A booking is held only once payment is confirmed. Slots, capacity and prices are subject to availability at the moment of payment.
• You can cancel a booking in the app. Before you confirm, we show you what cancelling would actually return: each venue sets a free-cancellation window and a refund percentage for cancelling after it, and the amount is calculated from the clock at the moment you ask. Cancel inside the window and you get the full amount back; cancel after it and you get the venue's stated percentage. Some bookings cannot be cancelled at all, and the app says so instead of offering a button.
• The slot is released the moment the cancellation is accepted, and the refund follows through the payment gateway, normally reaching your account within 5 to 7 business days. If the refund fails, you are still owed the money — write to us at support@tugethr.com and we will chase it.
• If the venue is closed, oversubscribed, unsafe or otherwise cannot honour your booking, tell us and we will help resolve it with the merchant, including by arranging a refund of the amount you paid where that is appropriate.
• You must follow the venue's rules while you are on their premises. Disputes about the condition of a facility, injuries suffered at it, or property lost at it are between you and the merchant.

11. Paid plans, add-ons and billing

11.1 Plans

• Tugethr offers a Free plan and paid plans (currently Pro and Ultimate), available on monthly or yearly terms. The current price, billing period and included limits are shown in the app before you pay. All prices are in Indian Rupees.
• Paid plans have usage limits, including monthly caps on play requests and matches and daily caps on AI use. No plan is unlimited. The limits that apply to your account are shown in the app and may be changed for future purchases.

11.2 Fixed term, no automatic renewal

• Paid plans do not renew automatically. You pay once for a fixed term. We do not store a mandate, we do not set up auto-debit, and we will not charge you again when the term ends.
• When the term ends, your account moves to the Free plan and paid benefits stop. To continue on a paid plan you buy it again in the app.

11.3 Cancelling a plan

• You can cancel an active paid plan at any time from the app. Cancellation takes effect immediately: your paid benefits end at once and your account moves to the Free plan.
• When you cancel, we calculate the unused portion of your term on a pro-rata basis and request a refund of that amount to your original payment method. Refunds are processed by our payment gateway and usually reach your account within 5 to 7 business days.
• A refund can only be sent back to the payment that funded the plan. If that is not possible (for example because the original payment has already been fully refunded, or because you switched plans and part of the value was applied as credit rather than paid in cash), the refund may be reduced or may not be issued. In that case, write to us at support@tugethr.com and we will review it.

11.4 Changing plans

• When you switch between paid plans, we credit the unused value of your current plan against the price of the new one and you pay the difference. The old plan ends when the new one starts and is not separately refunded.
• If the credit already covers the new plan, the switch is not offered, so that you do not lose value.

11.5 AI add-ons and badges

• AI add-ons top up the current day only. They restore part or all of the AI allowance you have already used today. They are not a stored credit balance, they do not raise your plan's daily limit, and any unused portion expires when the day rolls over. If you have used less than the add-on covers, or if your plan's limit for that feature is zero, you may get less benefit than the headline quantity suggests. Check your remaining usage before you buy.
• Purchasable profile badges are a one-time, permanent purchase. They are non-refundable.
• Add-ons and badges are consumed or delivered immediately on purchase, and once delivered they cannot be cancelled or returned.

11.6 Payments generally

• Payments are processed by Razorpay Software Private Limited. Your card, UPI, net banking or wallet credentials are entered in the gateway's own checkout and are never held by us. Razorpay's own terms and privacy policy apply to that part of the transaction.
• You confirm that you are authorised to use the payment method you provide. We may refuse, cancel or reverse a transaction where we suspect fraud, a chargeback, an error in pricing, or a breach of these Terms.
• You are responsible for any taxes, bank charges, foreign exchange charges or gateway charges your bank applies. We send a payment receipt by email after a successful payment.
• If you delete your account, any remaining paid period is forfeited and is not refunded, unless you cancel the plan under section 11.3 before deleting.
• We may change prices, plan limits and the add-on catalogue. Changes apply to purchases made after the change and never to a term you have already paid for.

12. Sponsored content

We may show sponsored or featured placements, including promoted venues, inside the app. Where we do, they are labelled. We select them ourselves on our own servers using signals such as your city, sport, age range and gender. We do not use third-party advertising networks and we do not share your personal data with advertisers. We are not responsible for the goods or services offered by an advertiser, and any dealing you have with them is between you and them.

13. Intellectual property

• The Platform, including the Tugethr name, logo, software, design, text, graphics and databases, belongs to us or to our licensors and is protected by intellectual property law.
• We grant you a limited, personal, revocable, non-exclusive, non-transferable licence to use the Platform on devices you own or control, for your own non-commercial use, in accordance with these Terms.
• You must not copy, modify, distribute, sell, lease, sub-licence or create derivative works from any part of the Platform, or remove any proprietary notice.
• Third-party content shown in the app, such as GIFs and map data, belongs to its owners and is subject to their terms.
• If you believe content on the Platform infringes your rights, write to our Grievance Officer under section 20 with details of the work, the location of the content and a statement of your rights.

14. Suspension, termination and deletion

• You may stop using the Platform at any time. Deactivating your account in Settings hides it from everyone and deletes nothing; signing in again restores it.
• Deleting is permanent. From the app, deletion is scheduled and your data is erased after 30 days, so signing in within that window cancels it. From the website, deletion runs immediately with no grace period. If you cannot sign in at all, write to support@tugethr.com and we will verify the account is yours and delete it. The three routes and what survives each of them are set out on the delete your account page and in section 11 of the Privacy Policy.
• We may suspend or terminate your access, with or without notice, if you breach these Terms, if we are required to by law, if your account creates a risk to other users or to us, or if we withdraw the Platform.
• Sections 6, 7, 13, 15, 16, 17, 19 and 20 survive the end of this agreement.

15. Disclaimers

To the fullest extent permitted by law, the Platform is provided "as is" and "as available", without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement.

In particular, we do not warrant that:

• the Platform will be uninterrupted, timely, secure or error-free, or that messages, calls or notifications will always be delivered;
• any user is who they say they are, is safe, or will behave as they say they will;
• any match will take place, will have enough players, or will be run safely;
• any venue, its facilities, its pricing or its safety claims are as described by the merchant;
• AI output is accurate, complete or suitable for any purpose; or
• any information provided in the app, including safety tips, is sufficient for your circumstances.

Nothing in these Terms excludes any liability that cannot lawfully be excluded, including liability for death or personal injury caused by our own negligence, or for fraud.

16. Limitation of liability

To the fullest extent permitted by law, Tugethr, its directors, employees and agents are not liable for:

• any indirect, incidental, special, consequential, punitive or exemplary loss;
• loss of profits, revenue, business, goodwill, opportunity or anticipated savings;
• loss or corruption of data, including a chat backup that cannot be restored because a passphrase you set was lost;
• the conduct of any user or merchant, whether online or in person, including injury, harassment, assault, theft, fraud or property damage;
• any injury, illness or death arising from participation in sport or physical activity; or
• the acts, omissions, content or services of any third party, including payment gateways, venues, AI providers, network operators and app stores.

Where liability cannot be excluded, our total aggregate liability to you for all claims arising out of or relating to the Platform in any twelve-month period is limited to the greater of (a) the total amount you paid us in that period, and (b) one thousand Indian Rupees (INR 1,000).

17. Indemnity

You agree to indemnify and hold harmless Tugethr, its directors, employees and agents from any claim, demand, loss, liability, cost or expense (including reasonable legal fees) arising out of or connected with your use of the Platform, Your Content, your breach of these Terms or of any law, your interactions with other users or merchants, or your participation in any activity arranged through the Platform.

18. Updates to the app and to these Terms

• We release updates to the app. Some updates are delivered through the app store and some are offered from within the app. You may need to install an update to keep using the Platform, and we do not support older versions indefinitely.
• We may amend these Terms. When we do, we will change the "Last updated" date above and, for material changes, give notice in the app or by email before the change takes effect.
• Continuing to use the Platform after a change takes effect means you accept the amended Terms. If you do not accept them, stop using the Platform and delete your account.

19. Governing law and disputes

• These Terms and any dispute arising out of them or out of your use of the Platform are governed by the laws of India.
• Before starting formal proceedings, please contact us at support@tugethr.com or through the Grievance Officer named in section 20. Most issues can be resolved this way, and we will try to resolve any dispute informally within 30 days.
• Subject to that, the courts at Noida, Uttar Pradesh, India have exclusive jurisdiction, except where a mandatory consumer protection law gives you the right to bring proceedings elsewhere.
• If any provision of these Terms is held to be invalid or unenforceable, the rest remain in force. Our failure to enforce a provision is not a waiver of it.
• These Terms, together with the Privacy Policy and any additional terms shown at the point of purchase, are the entire agreement between you and us about the Platform.
• You may not assign your rights under these Terms. We may assign ours to a successor in connection with a merger, acquisition or sale of assets.

20. Contact and grievances

For general support and account questions: support@tugethr.com. You can also raise a support ticket from within the app.

In accordance with the Information Technology Act, 2000 and the rules made under it, the details of our Grievance Officer are:

• Name: Rahul Baghel
• Designation: Grievance Officer, Rahul Baghel, sole proprietor, trading as Tugethr
• Email: grievance@tugethr.com, or support@tugethr.com
• Phone: +91 88106 13554
• Address: B-59A, Rajat Vihar, Sector 62, Noida, Uttar Pradesh 201309, India

We will acknowledge a complaint within 24 hours and resolve it within 15 days of receipt. For complaints about the removal of content or about your personal data, please give enough detail for us to identify the account, the content and the issue.

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